My genie garage door will open with remote and with the button, but won’t close unless you hold down button.?
Question by Adam C: my genie garage door will open with remote and with the button, but won’t close unless you hold down button.?
Answer by Femme Fatale
Found this on a Genie garage door repair site.
Garage Door Troubleshooting Guides
My garage door will not go down using my transmitters. I can only get the door down by holding down on the wall button.
When the infra-red sensors are malfunctioning, usually one of the sensor lights will be blinking. The problem is either due to a blocked path between the sensors, dirty eyes, loose wires at the sensors or at the motor head, or just bad sensors. The transmitters (remotes) will not work to close the garage door. You will find that the door will only move an inch or so in the close direction and reverse. When this happens your garage door will only close by holding down on the wall button, or wall console, until the door fully closes. This method is the only way to override the safety and close the door.
To try and correct the problem, make sure the eyes on the sensors are clean, the wire connections are securely fastened at the sensors and motor head, and the eyes are directed at each other. Also, try unplugging the garage door opener and re-plugging the unit back into the outlet. This acts as a reset and may reset the sensors. If nothing works, it may be that you have to replace the sensors. You can find new sensors on our Web site in the category section or by going directly to Infra-Red Sensors.
Hope this does it for you.
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